Refund policy

Effective Date: June 15, 2026

At Ventrixon, we aim to provide high-quality digital services and ensure customer satisfaction. This Refund Policy explains the conditions and procedures regarding refunds for our digital services.

Digital Services Refund Eligibility

Due to the nature of digital services, once the service has been initiated, completed, or delivered, all sales are generally considered final. Because digital services involve time, labor, and custom resources, they cannot be "returned" in a traditional sense.

However, refund requests may be considered in specific situations, such as:

  • The service was not delivered within the agreed-upon timeframe due to a fault on our end.

  • The delivered service significantly deviates from the original scope and specifications agreed upon in writing.

  • You request a cancellation before any work or initiation of the service has begun.

Refund Process

If you believe you are eligible for a refund, please contact our customer support team at:

📧 Email: hello.ventrixon@gmail.com

Please include your order/invoice details, the name of the service purchased, and a detailed description of the issue. We will review your request and provide assistance as quickly as possible.

Refund Approval

Once your refund request is reviewed and approved, the refund will be processed using the original payment method. Processing times may vary depending on your payment provider.

Non-Refundable Situations

Refunds are generally not available for:

  • Services that have already been fully rendered and delivered according to specifications.

  • Change of mind or project cancellation after work has already commenced.

  • Delays or issues caused by the client’s failure to provide necessary information, access, or feedback in a timely manner.

Intellectual Property and Service Usage

Unless otherwise agreed upon in writing, all intellectual property rights for the work delivered during the service remain with Ventrixon until full payment is settled. If a refund is granted, you lose all rights to use, copy, redistribute, or build upon any materials or partial work provided during the service.

Changes to This Refund Policy

Ventrixon reserves the right to update or modify this Refund Policy at any time. Any changes will be published on this page with the updated effective date. We encourage clients to review this policy periodically.

Contact Us

If you have any questions or need further assistance regarding our Refund Policy, please contact us at:

  • 📧 Email: hello.ventrixon@gmail.com

Thank you for choosing Ventrixon. We appreciate your trust and are committed to providing quality digital services and customer support.